LEVERAGE OUR

Help Desk

FOCUS ON YOUR BUSINESS

Our U.S.-based help desk technicians are here to provide superior customer service and support, freeing you and your staff to focus on growing your business.  Our first-touch problem resolution is 77% (the industry average is 64%), and seamless integration with our NOC ensures that even the most complex issues can be solved.  Level 1 through Level 4 support is available during your choice of normal business hours, after-hours, or even 24 x 7.  Free up your high-value resources and leverage our help desk to support your software, hardware and network infrastructure.

 

A SEAMLESS EXTENSION OF ECLIPSE RMM AND NOC

The Eclipse Help Desk is a robust extension of our remote monitoring and management (RMM) platform, as well as our Network Operations Center (NOC).  This means that when a customer calls, we’re often already aware of the problem they’re experiencing -- and are actively working to resolve it.  Additionally, our Help Desk and NOC technicians share a common ticketing system, enabling both teams to collaborate, tackle complex problems simultaneously, and ensure that all issues are diagnosed and resolved quickly.  This integration and communication creates an optimal experience for our customers.

INCLUDING

  • Microsoft and Apple desktop operating systems

  • Thin clients and virtual desktop infrastructure (VDI)

  • E-mail applications and browsers

  • Microsoft Office and documented third-party applications

  • Hardware and network troubleshooting

  • Printer installation and support

  • Mobile phones and tablets

  • User administration

  • Desktop performance problems

  • Virus and malware infections

HELP DESK SUPPORT

Highlights

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Contact us to discuss Eclipse Help Desk solutions in more detail.

    3431 De La Cruz Blvd., Santa Clara, CA  95054

    +1.408.684.9100